Terms of ServiceIn effect

Version 1.0  ·  Effective 2026-06-30

Initial version — effective 2026-06-30.

Terms of Service

In effect — v1.0, effective 2026-06-30. These Terms govern your use of the Service. Prior open decisions have been resolved (Washington governing law — confirmed as PROTUS NW LLC's home state; 18+ age floor; 14-day refund window; opt-in arbitration). These are self-drafted and not reviewed by outside counsel; a counsel review is recommended before high-volume self-serve, but these are the operative terms as of the effective date.

Effective: 2026-06-30 Last updated: 2026-06-30 Operator: PROTUS NW LLC, dba "Kratos7" (the "Company", "we", "us", "our") Service: the Kratos7 cloud-security training platform at https://kratos7.com (the "Service")

By creating an account, you ("you", "your", the "user") agree to these Terms of Service (the "Terms") and to our Privacy Policy and Acceptable Use Policy, which are incorporated here by reference.

If you do not agree, do not create an account.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for working professionals and is not offered to minors.

The Service is offered only to residents of the United States. We do not currently accept users resident in the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction we have not explicitly enabled. If your billing address is outside the United States, Stripe (our payment processor) will refuse the charge.

You may not use the Service if you are barred from receiving services under U.S. law or under the law of your jurisdiction of residence.

2. Your account

You create your account using a valid email address that you control. You are responsible for keeping your password secure, enabling multi-factor authentication when prompted, and for all activity under your account.

Accounts are per-person and non-transferable. You may not share your account credentials with any other person, sell or rent your account, or allow any other person to use your account.

We may suspend or terminate your account for violation of these Terms, the Acceptable Use Policy, or applicable law. See §6.

3. Subscriptions and payments

Some features of the Service require a paid subscription. Available plans, prices, and billing cadence are shown at checkout. By subscribing, you authorize us, via our payment processor Stripe, Inc. ("Stripe"), to charge the payment method you provide.

• Membership billing. Paid membership is $39 per month and renews automatically each month at the then-current price until you cancel. You may cancel at any time in the customer billing portal; cancellation stops future renewals, and your access continues through the end of the current billing period. These auto-renewal terms are also presented at checkout and in a post-purchase confirmation email.
• One-time purchases. Some items — such as the $2 practice drill — are single, non-recurring charges. A one-time purchase does not auto-renew and is not tied to a billing period; it grants only the access described at checkout. One-time purchases are covered by the §4 refund window unless expressly marked non-refundable at checkout.
• Taxes. Prices shown are exclusive of applicable sales tax, which is added at checkout where required.
• Failed payments. If your payment fails, we will retry per Stripe's standard schedule. After 21 days of unsuccessful retries, access will be revoked.
• Price changes. We may change the price of a future billing period on 30 days' notice to your account email. For any increase to a recurring charge, we will not charge the higher price unless you affirmatively accept it; if you do not respond, your subscription simply will not renew at the higher price — you are never charged an increased amount by silence.

4. Refunds

You may request a full refund within 14 days of any charge. The fastest way is the customer billing portal; you may also email support@kratos7.com. Refunds are issued to the original payment method via Stripe.

Before initiating a chargeback or payment dispute with your bank, please contact us for a refund first — we honor the 14-day window and can almost always resolve an issue faster than a formal dispute.

Refunds outside the 14-day window are at our discretion and are typically pro-rated for the unused portion.

If we terminate your account for cause under §6 — including violations of the Acceptable Use Policy — you forfeit any unused prepaid portion of the current billing period; a refund you have already earned within the 14-day window is not forfeited. Where a violation is not clear-cut fraud, chargeback abuse, illegal activity, or multi-account abuse, we will give you notice of the specific basis and a reasonable opportunity to cure before terminating.

If we terminate your account without cause, we will pro-rate a refund for the unused portion of the current billing period.

5. License to use the Service

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own training and professional development.

You may:

• Take labs, drills, workouts, simulators, capstones, and quests offered through the Service.
• Save and share your own earned proof artifacts (badges, capstone write-ups, certificate links) for the purpose of demonstrating your skills to others — including on a public résumé, portfolio site, or social profile.
• Discuss the Service publicly, including critically.

You may not:

• Use the Service or any content from it in a manner prohibited by the Acceptable Use Policy.
• Resell, redistribute, sublicense, or commercially exploit content from the Service.
• Scrape, copy, or systematically extract any portion of the Service or its content.
• Use the Service to train any machine-learning model.
• Reverse-engineer, decompile, or disassemble any portion of the Service except to the limited extent applicable law permits despite this restriction.
• Circumvent any access control, rate limit, or paywall.

All content we provide — including lab text, drill questions, recipe specifications, rule logic, written explanations, branding, code, and the underlying adaptive engine — remains our property or that of our licensors and is protected by U.S. copyright, trademark, and other intellectual-property law. We grant you a license to use it under these Terms. We do not transfer ownership.

5.1 Your Content

"Your Content" means anything you submit to the Service — including support tickets, feedback, quest, capstone, and QA submissions, and profile fields. You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable (only to the sub-processors identified in our Privacy Policy) license to host, store, reproduce, transmit, display back to you, grade, and internally route Your Content solely to operate, secure, and support the Service and to enforce the Acceptable Use Policy. This license is operational only — we do not use Your Content for advertising or publicity. You represent that you own or have the necessary rights to what you submit.

6. Account suspension and termination

We may suspend or terminate your account, in whole or in part, with or without notice, if:

• You violate these Terms, the Acceptable Use Policy, or applicable law.
• Your payment method fails repeatedly and remains uncured for 21 days.
• We are required to do so by law, court order, or to protect the safety or rights of others.
• We discontinue the Service (we will give 30 days' notice via your account email and refund any unused prepaid period pro-rata).

You may close your account at any time via the customer billing portal or by emailing support@kratos7.com.

On termination:

• Your access to paid features ends immediately (cause-based) or at the end of the current billing period (cancel-by-user or without-cause).
• We retain account records as required to operate the Service and to comply with legal obligations. See the Privacy Policy §5 for retention details.
• The provisions of §3 (accrued payment obligations), §4 (refunds and forfeiture), §5 (license restrictions and the Your Content license), §7 (disclaimers), §8 (limitation of liability), §9 (indemnification), §10 (dispute resolution), and §11 (general) — and any other provision that by its nature should survive — survive termination.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF CONTENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defect will be corrected. You assume the entire risk of using the Service for your particular purpose.

The Service is a training platform. It is not a substitute for professional security advice, certification, employment, or any third-party credential. Completing labs, earning proofs, or generating capstone artifacts does not guarantee any employment outcome.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The above limitations and exclusions do not apply to: (i) our gross negligence, willful misconduct, or fraud; (ii) liability that cannot be limited under the Washington Consumer Protection Act (RCW 19.86) or other non-waivable consumer-protection law; (iii) death or personal injury caused by our negligence; or (iv) our own indemnification obligations, if any. Conceding these does not affect the enforceability of the limitations for all other claims.

Some jurisdictions do not allow the limitation of certain warranties or liability for consequential damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and contractors from third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) to the extent arising out of:

• Your use of the Service in violation of these Terms or the Acceptable Use Policy.
• Your violation of any third-party right, including intellectual-property, privacy, or publicity rights.
• Your Content infringing or violating the rights of a third party — but not our own storage, transmission, grading, display, or routing of Your Content under the license you grant in §5.1.

We will promptly notify you of any claim subject to this section. You will not settle any claim in a way that imposes an obligation on us, or admits our fault, without our prior written consent. We may, at our option and expense, assume the defense of any such claim.

10. Dispute resolution

10.1 Governing law

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws principles.

10.2 Informal resolution

Before filing any formal claim, you agree to first contact us at support@kratos7.com and give us a reasonable opportunity (at least 30 days) to resolve the dispute informally.

10.3 Small claims

You retain the right to bring an individual action in small-claims court in your county of residence, if your claim qualifies under that court's jurisdictional limits. Nothing in these Terms waives small-claims rights.

10.4 Optional arbitration

If informal resolution and small-claims do not apply, you may elect — at your option — to resolve the dispute by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, virtually or in the county in the State of Washington where the Company maintains its registered agent. Arbitration is opt-in by you, not required. If you do not elect arbitration, disputes are resolved in the state or federal courts located in that same county, and both parties consent to that jurisdiction.

10.5 Your non-waivable rights

Nothing in this Section 10 deprives you of the mandatory consumer-protection rights of your state of residence that cannot be waived by agreement, or of your right to bring an individual claim in small-claims court. Because arbitration under §10.4 is optional and not required, we do not ask you to waive class, collective, or representative proceedings as a condition of using the Service.

11. General

11.1 Changes to these Terms

We may update these Terms from time to time. Material changes (changes that affect billing, refunds, user rights, prohibited conduct, or dispute resolution) take effect 14 days after we notify you via your account email and a banner in the Service, and continued use after the effective date constitutes acceptance. Non-material changes (typo fixes, link corrections, formatting) take effect immediately.

Each version of these Terms is identified by a version field at the top of this document and an effective_date. Prior versions are preserved in our repository commit history.

11.2 Notices

We send notices to the email address on file for your account. You must keep that address current. You may contact us at support@kratos7.com.

11.3 Assignment

We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

11.4 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

11.5 Entire agreement

These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between you and the Company regarding the Service, and supersede any prior agreement.

11.6 No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Contact: support@kratos7.com Operator: PROTUS NW LLC, a Washington limited liability company, dba Kratos7 (registered-agent address available on request via support@kratos7.com)